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COUTURE FAQ
COUTURE FAQ
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HELP & FAQ

WHAT IS COUTURE BY LANGHAM?
COUTURE by Langham is an exclusive, by invitation only, preferred partner recognition program for selected luxury travel agencies (company basis) holding valid IATA number.
HOW DO I JOIN COUTURE BY LANGHAM?
The membership is by invitation only, subject to review on an annual basis for continued eligibility. Interested agency may contact us at lhg.couture@langhamhotels.com
CAN I TRANSFER MY COUTURE BY LANGHAM MEMBER TO SOMEONE ELSE?
COUTURE by Langham is by invitation only, non-transferable and should only be used by the registered member and its travel advisors.
WILL I RECEIVE A COUTURE BY LANGHAM MEMBERSHIP ID NUMBER AND A MEMBERSHIP CARD?
There will not be any membership ID nor physical card.
HOW TO APPLY A USER ACCOUNT AT COUTURE BY LANGHAM WEBSITE?
Only travel advisors working at member agencies are eligible to apply for login credentials for Couture by Langham website. Please submit your request under “New user registration”. The registration process will take up to 3 working days for verification.
HOW DO I MAKE SURE MY CLIENTS IS RECEIVING COUTURE PRIVILEGES WHEN THEY STAY AT A PARTICIPATING PROPERTY?
All listed COUTURE privileges are only valid for COUTURE bookings.
When you make COUTURE booking on COUTURE by Langham website, we will have your registered IATA number captured. Please include accurate travel advisor’s email address and contact details, we will extend Couture privileges to you and your clients.
When you make booking through GDS, please include your agency name and contact details in the SI field
WHAT IS A COUTURE BOOKING?
All listed privileges are only valid for bookings made under Couture specific booking codes, not valid for any negotiated rates or otherwise discounted rates, group rates.
HOW DO I GET THE SPECIAL RATES AND PRIVILEGES FOR MY OWN SITE VISITS/LEISURE STAYS WHEN I STAY AT A PARTICIPATING PROPERTY?
Special rates are offered up to maximum 75% off BAR, non-commissionable subject to availability. It is limited to one room per travel advisor; maximum one 3-night stay per hotel per year. Please contact our Global Sales representatives for arrangement.
WHAT IS AGENCY OWNER’S COMPLEMENTARY STAY?
For owner’s complementary stay, please contact our Global Sales representatives for arrangement or email us at lhg.couture@langhamhotels.com.
ARE THERE ANY HOTELS THAT DO NOT PARTICIPATE IN COUTURE BY LANGHAM?
Affiliated hotels, namely Chelsea Hotel, Toronto and Splash Beach Resort do not participate in COUTURE by Langham.
IF I BOOK MULTIPLE ROOMS, CAN I RECEIVE PRIVILEGES FOR ALL ROOMS?
When you made COUTURE booking for your clients, privileges will be extended per room per stay. Back-to-back stays within a 24-hour period at the same property considered one stay.
When you made COUTURE booking for your own site visits/leisure stays limited to one room per travel advisor per hotel per year.
WHERE CAN I FIND MORE INFORMATION ABOUT PRIVILEGES?
Please login to our COUTURE by Langham website, all privileges and details are listed.
DO I/MY CLIENTS RECEIVE POINTS OR CREDIT FOR MY STAYS?
COUTURE by Langham is a unique programme that does not incorporate points or credits.
I DO NOT REMEMBER MY PASSWORD. HOW DO I RECOVER IT?
Please go to couture.langhamhotels.com and select 'forgot password' to recover your account.
WHY DO YOU NEED MY EMAIL ADDRESS AND PHONE NUMBER?
Your registered email address is your login ID to our Couture website. We need your phone number, to allow us extend follow up call prior to your client’s arrival.
WHAT IF I DO NOT WANT TO RECEIVE MARKETING COMMUNICATIONS?
If you do not want to receive marketing emails, you can email us at lhg.couture@langhamhotels.com. However your COUTURE by Langham login/membership may be terminated as agreed during user registration.
WHO DO I CONTACT IF I HAVE QUESTIONS, PROBLEMS OR OTHER FEEDBACK?
If you have any questions, problems or feedback you can email us at lhg.couture@langhamhotels.com

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